Course Fees, LLN & Refund Policy

Fees

All courses are short courses and fees charged for each unit of competency or course are less than $1,000. Therefore, there is no requirement under the AQTF Standards to protect the fees.

Fees are to be paid by the student online or by calling the office and providing your credit card details over the phone during the enrolment process, or by the employer who sends through a Purchase Order/Email/Letter of Authority for an invoice to be forwarded to the organisation.

Course Fee Refunds

Course cancellation terms & conditions:

  • Note: for clarification of 24 hours–notice, this means 1 working day from Monday to Friday,
    9am to 5pm.
  • No penalty will apply if a student transfers to an alternative date and has provided
    more than 24 hours–notice
  • If a student fails to attend their course without 24 hours–notice given and organises
    an alternative date, the student will pay a set fee of $20.00
  • If a student fails to attend their course without 24 hours–notice given and does not
    reschedule, no refund will be given
  • All students are required to complete an online Literacy, Language & Numeracy (LLN) test, before commencing any training.
    This is following Standard 2.2a of the Australian Government – Department of Employment and Workplace Relations Standards for Registered Training Organisations.
    The test helps to identify a student’s learning needs before they start training. It is made up of five core skills from the Australian Core Skills Framework (ACSF): Learning, Reading, Writing, Oral Communication, and Numeracy.
  • Once you complete your booking, your LLN test will be accessible via your learner portal. Once you successfully complete the LLN test, you will be given access to your pre-course assessments.
  • If a student does not achieve 70% or above in their Language, Literacy & Numeracy
    test (LLN), a trainer & assessor from Accredited First Aid Courses will be in contact
    ASAP to discuss the next steps, including possible reassessment. After consultation
    with the trainer & assessor, if the student is still deemed to not have met the LLN
    requirements, they will not be allowed to attend the practical training and are
    entitled to a full refund of their course fees.
  • In special circumstances such as an illness, injury or emergency, we will review
    the above terms. A medical certificate must be provided within 7 days of the course
    date. Please write an email to info@accreditedfirstaidcourses.com.au and this will be
    reviewed
  • If AFAC cancels a course, a student can transfer their course to another date free of charge, otherwise, a full refund will be made available to whoever paid the course fee.

Cooling Off Period

  • The ’10 business day cooling-off period’ stipulated under the Australian Consumer Law does not apply when a student independently contacts the Registered Training Organisation (RTO) and books a course with a full understanding of the RTO’s ‘Terms & Conditions.’ Conversely, if a student is approached directly (either in person or over the phone) by a training provider or marketer, enrols immediately and is required to pay for the course upfront, the ’10 business day cooling-off period’ will apply.
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