Frequently Asked Questions

• Do you have night-time courses?

  We offer night-time courses for businesses, organisations, or private onsite groups of 10 people or more, however we do not offer public courses at night-time.

• When do I receive my statement of attainment?

  Your Statement of Attainment will be emailed to you upon completing the practical training, as long as you have completed all the online, self-paced pre course assessments.

• Is there a credit card surcharge?

  All businesses incur costs for processing certain card payment types, and we are no different.

  AFAC does apply a credit card surcharge when paying online or, if you are booking over the phone, however we must adhere to certain rules:

  • the surcharge must not be more than what it costs the business to use that payment type
  • the surcharge can only include costs that are for accepting that particular payment

  For more information, you can visit the Australian Competition & Consumer Commission website: https://www.accc.gov.au/business/pricing/card-surcharges

  The surcharge can be seen and applied at checkout.

  Payment can be made without a surcharge if payment is made via invoice (bank transfer).

  To request an invoice, you must send the following details to accounts@accreditedfirstaidcourses.com.au:

  Participant Name:

  Participant Email:

  Participant DOB:

  Participant Mob PH:

  Course/s:

  Course Location:

  Course Date:

  Please note, that the participant will not be booked until payment has been received.